Choose the closest fit. Everything after this adapts to what you pick.
Restaurant / Bar
What kind of venue is it?
Hotel / Resort
What should the stay focus on?
Pick what matters most. We capture the full guest journey either way.
Tailored
What kind of experience?
Priorities
What matters most to you?
Select up to three. This sharpens what the evaluator watches for.
0 of 3 selected
Your evaluator
Who should we send?
Your guests have a profile. So should the evaluator who tests their experience.
Party
Who walks in?
A shop is normally a couple, because that is how most guests arrive. Party size affects what we can evaluate and what gets reimbursed.
Specifics
Anything we should know?
Optional. A single shop includes up to two reasonable special instructions.
We book at your public rate like any guest, never a negotiated or comped one, so the stay is genuinely anonymous. This sets your engagement retainer; you are only ever charged the actual folio.
Service timing is judged against published guidance for the matching segment. A breakfast buffet and a tasting menu are not held to the same clock.
Contact
Where should we send your scope?
We confirm details and timing before anything is scheduled.
Your engagement
Single shop
US$X
Flat fee per shop. Service spend (the meal or service itself) is reimbursed at actual cost and shown on your quote.
Running an ongoing program?One visit is a snapshot. A retainer shows the trend across your outlets.
Preparing your engagement
✓
Request received.
Here is exactly what happens from here. Everything you share with us stays confidential.
1
We confirm scope
A principal reviews your request and sends a written quote and a short engagement agreement, usually within one business day.
2
We match your shopper
We study your venue and reviews, then assign an evaluator who fits your guest profile, working anonymously under a coded identifier.
3
We schedule and shop
The visit happens in your preferred window. The evaluator transacts as a genuine guest and captures timing, receipts, and product photos in the field.
4
We analyze and verify
Findings are scored against our framework, receipts are recomputed, and timestamps are cross-checked. Every observation is evidence-backed.
5
You receive your report
A customized report with itemized receipts, photos, and a clear severity ranking, delivered at the tier you selected.
No charge today. We confirm scope first, then send your quote and agreement.
Know another property that could use a clear-eyed look?
Refer them